Help Center & FAQ

No. MateNiva is a person-first flatmate discovery and compatibility platform. We help you find verified people who match your lifestyle — not property listings.

Chat unlocks only after mutual interest. Both people must express interest before messaging is available. Contact details stay private until you choose to share them.

Scores (0–100) weigh location relevance, budget overlap, move-in timing, lifestyle preferences, stay duration, age/occupation fit, and profile reliability.

Users can verify phone, selfie, identity, workplace, or college. Verification increases trust but does not guarantee compatibility or safety. Always meet carefully.

No. Report, block, and safety tools are available to everyone. Safety is never behind a paywall.